Rainbow International Provides Latest Technology Platform to Franchisees and Partners

Rainbow International Restoration, a leading franchise providing residential and commercial restoration and cleaning services, has announced its advanced FUSION software platform helped achieve company growth and success since implementation in 2014. Last year was the first full year of FUSION's implementation for Rainbow International's more than 300 North American locations on a single management platform. The platform has helped the brand's franchisees significantly increase their service offerings, streamline communication and improve customer service.


"At Rainbow International, our mission is to position our franchisees in the marketplace to become the premier choice for restoration and cleaning services by always exceeding customers' expectations," said Mark Welstead, president of Rainbow International. "We brought on the new technology so we could change operating procedures based on claim variables, drive our franchisees through these procedures, and provide real-time transparency to our compliance team. This new level of standardization has ensured that any claim handled by a franchisee follows a standard process, and in turn, has raised our level of customer satisfaction."



Utilizing Next Gear's DASH management technology for both corporate and franchisee claim management, Rainbow International is now running the most comprehensive claim and relationship management system designed for restoration contractors. The DASH platform, branded for Rainbow International as FUSION, includes their proprietary claim management processes.


Each insurance carrier has a unique program to fit their specific standards, and alerts give franchisees notice of due dates, so they don't miss any of the carrier's standards. For instance, when a job is assigned to a franchisee, the local franchisee must contact the customer within one hour and be on-site within four hours. The platform can also be managed through a proprietary mobile app, which can be used to launch maps with directions to a house or business, upload photos of damage taken from a cell phone, call the homeowner and even sign documents, such as work authorizations.


From a corporate perspective, FUSION shows each franchisees performance, so they are able to identify if more training is needed. Links to jobs can also be sent to consumers so they can follow the work being done on their home or business.


"We once had a homeowner in the military who was deployed half way around the world. He was stressed because he couldn't be there in person to monitor the work being done on his home," said Welstead. " We were able to put him at ease when we sent him the job link because he could track progress, deadlines and see photos and notes from our technicians in real-time. That's the best part of the FUSION software; the ability to bring all parties - commercial customers, homeowners, agents, adjusters and contractors - together in one place and satisfy everyone's need for information."


Established in 1981, Rainbow International offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. Our restoration services cover fire damage restoration, water damage restoration, mold removal, smoke damage restoration, and more. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. For more information, visit Rainbow International's website.


About Rainbow International:

Established in 1981, Rainbow International is a global franchise organization providing residential and commercial restoration and cleaning services. Recognized by Entrepreneur magazine among its "Franchise 500," Rainbow International franchisees offer a broad range of damage restoration services (ranging from water, smoke and fire damage to carpet and upholstery cleaning and deodorization) to more than 400 locations worldwide. The new Rapid Structural Drying Network of Rainbow International has established a network of elite water loss mitigation franchises across the United States. Rainbow International is a subsidiary of The Dwyer Group, Inc., family of service franchises.

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